Refund policy
Return & Refund Policy
Mira Luxe Jewels
Effective Date: October 19, 2026
At Mira Luxe Jewels, we want you to love every piece of jewelry you purchase. Your satisfaction is important to us, and we strive to provide a pleasant and trustworthy shopping experience.
1. Return Eligibility
We accept eligible returns requested within 14 days of delivery.
To qualify for a return:
Jewelry must be unworn, unused, and in its original condition.
Items must be returned with their original packaging and any included accessories.
Proof of purchase or an order number is required.
Returns must be approved before items are shipped back.
Items that show signs of wear, damage caused by the customer, or alteration may not qualify for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for returns unless they arrive damaged, defective, or incorrect:
Earrings
Personalized or custom-made jewelry
Final-sale or clearance items
Gift cards
These restrictions do not limit any rights provided by applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the issue and, when appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost to you.
4. How to Request a Return
To request a return, please contact Mira Luxe Jewels using the customer support email listed on our website.
Include:
Your full name
Your order number
The item you wish to return
Your reason for requesting a return
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send returns to the address shown on your shipping label without receiving authorization.
5. Return Shipping
For eligible returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.
If an item arrives damaged, defective, or incorrect, Mira Luxe Jewels will cover reasonable authorized return shipping costs when a return is required.
We recommend using a trackable shipping service for returns. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact our customer support team.
7. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please request a return for your eligible purchase and place a new order.
For damaged, defective, or incorrect items, please contact us so we can help resolve the issue.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before an order enters processing or shipment. Once processing has begun, cancellation may no longer be possible.
9. Lost or Delayed Packages
If your package is delayed or appears lost, please contact us with your order number.
We will assist you in reviewing tracking information and working toward an appropriate resolution.
10. Contact Us
Mira Luxe Jewels
Website: https://miraluxejewels.myshopify.store
For return requests, refund questions, or order assistance, please use the customer support contact information provided on our website.
This policy does not affect any statutory rights you may have under applicable consumer protection laws.